faqs

We offer a wide range of single-origin coffees and unique blends, including light, medium, and dark roasts, as well as espresso blends and flavoured coffees.

Yes, we are committed to sourcing our coffees from organic, fair trade, and sustainably managed farms whenever possible. We believe in supporting ethical and eco-friendly farming practices.

Absolutely! We offer a selection of decaffeinated coffees that are processed using the Swiss Water Method, ensuring a 99.9% caffeine-free experience without compromising flavour.

We work directly with trusted farmers and cooperatives, carefully selecting the best coffee beans. Our beans are roasted in small batches to ensure consistency and quality, and we employ strict quality control measures throughout the process.

Yes, we offer convenient coffee subscriptions and recurring deliveries. You can choose your favourite coffees, select your preferred delivery frequency, and enjoy fresh coffee delivered right to your door.

Placing an order on our website is easy. Simply browse our coffee selection, add your desired items to the cart, proceed to checkout, and follow the prompts to enter your shipping and payment information.

We accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure online payments.

We offer free standard shipping on orders over £50 within the UK. For orders below £50, a flat shipping fee of £3.95 applies.

For standard shipping within the UK, your order will typically arrive within 3-5 business days. We also offer express shipping options for faster delivery.

Currently, we ship only within the United Kingdom. However, we are working on expanding our international shipping capabilities in the near future.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your coffee, you can return it within 30 days of receipt for a full refund or exchange.

To initiate a return, please contact our customer service team via email or phone. Provide your order number and the reason for the return, and we will guide you through the process.

Yes, we offer refunds for returned items. Once we receive and inspect the returned product, we will process your refund to the original payment method used for the purchase.

All our coffees are eligible for returns and refunds, as long as the packaging is unopened and in its original condition. However, any merchandise or non-coffee items are non-refundable.

For returns due to product defects or our error, we will cover the return shipping costs. For other reasons, the customer is responsible for the return shipping fees.

We recommend various brewing methods depending on the coffee and your personal preferences. Some popular methods include French press, pour-over (V60 or Chemex), drip coffee machines, and espresso.

To maintain the freshness of your coffee, store it in an airtight container away from direct sunlight, heat, and moisture. Our coffee bags are equipped with a resealable zipper to ensure optimal freshness.

For the perfect brew, start with freshly roasted coffee beans, use filtered water, and ensure the correct water-to-coffee ratio for your chosen brewing method. Experiment with grind size and brewing time to find your ideal flavour profile.

Once opened, coffee typically stays fresh for 2-4 weeks when stored properly. We recommend consuming your coffee within this timeframe for the best taste and aroma.

For optimal flavour, it's best to grind your coffee beans just before brewing. Pre-ground coffee tends to lose its freshness and aroma more quickly. However, if you prefer the convenience of pre-ground coffee, we offer that option as well.